ABC's Boom or Bust 20/20 program Oct. 7th was a boom and a bust. The initial portion of the program reporting on real estate agents, limited services companies, commissions, and selling by owner was woefully short on content resulting in an unfounded bias against Realtors.
The example of a for sale by owner in New York City selling their home for significantly more money than what several Realtors said it was worth concluded that Realtors must be underpricing homes for quick sales to earn exorbitant commissions.
I had a differing conclusion; that the buyers overpaid for their home. Should interest rates increase, the economy soften, weakening demand, these buyers stand to lose a significant amount of money upon resale. In other words an uninformed buyer making a buying mistake. If home sellers can net more money selling on their own versus what a broker can net them; "Why not?". God bless our free economy.
What 20/20 did not disclose, if they would have investigated further, is that the vast majority of For Sale By Owners (Fsbos) are significantly overpriced. Unsuspecting buyers perceive by owner homes are better values because the seller isn't paying a fee, and that typically is not the case. Of all the Fsbo's I have called upon on behalf of buyer clients, most are overpriced. The majority of home sellers that call me to sell the home they purchased directly from an owner, paid too much at purchase and seldom recoup their investment at resale. Fsbo means to this professional; Buyer Beware.
As a licensed agent since 1987 with over 1600 sales during up, down, and level markets I can testify that Realtors underpricing homes is an exception to the rule, and not the rule. The vastly larger problem is commission driven agents telling home sellers high prices to obtain listings. This usually results in the home languishing on the market for extended periods of time, and ultimately selling far below what the seller could have obtained if priced fairly at the outset. Overpriced Realtor listings also cause unsuspecting buyers to overpay for their homes. Regardless of whether purchasing an overpriced home from an owner, or from a broker, this creates a financially precarious future for the buyer. Once again; Buyer Beware.
Regarding commissions; commissions have always been negotiable. In real estate brokerage as in any profession, you get what you pay for. My advice is to negotiate the price of products, not the cost of services, because services at half price are never the same as at full price. Discount brokers, and limited service companies sound good, however are modestly successful for the consumer, and usually only during boom markets.
The point 20/20 did not cover is that real estate agents and companies are not interchangeable. The consumer does not receive the same results due to limited service or discounted fees, as do consumers utilizing full service brokers. The consumer is best served by educating themselves on current market conditions before making a decision on how to sell their homes.
The amount of commission a consumer agrees to pay a broker should be based upon the services offered, the success record of the agent and company, and the price of the home being sold. Proven producers are worth more, and should earn more than ineffective agents and companies. After all; how much do you save if you don't sell?
The nationwide average sale price of a home has increased to over $220,000 during this boom market. The Springfield IL. average sale price has increased to $118,917 during the boom. The full service agent providing the most effective services cannot make a profit at a lower fee combined with a lower sales price.
The truth is that in the Midwest about 15% of sales in the boom have been by owner sales, including builders. Discount brokers have only accounted for about 8% of the sales in the Springfield market. Why? Less than 60% of home listings sell and close during their initial listing. It takes full service for most home sellers to succeed under these conditions.
20/20's statement/question; "Doesn't the internet make Realtors obsolete?", is not based in reality. Just because you can advertise a home for sale on the internet, does not diminish the value of the real estate agent in the transaction. The internet simply provides information. How does the consumer process this information into useful action during a real life purchase or sale of a home? Contracts, negotiations, price, deeds, encumbrances, liens, zoning, regulations, financing, disclosures, inspections, resale potential, appraisals, encroachment, covenants, and clouds on title are but a few parts of the real estate transaction that gets Fsbos and unrepresented buyers into trouble. The Realtor guides their clients through this modern day maze of real estate selling and buying.
I would suggest that if 20/20 wants to investigate a real world real estate story that they take a close look at internet companies such as LendingTree.com, HouseValues.com, JustListed.com, and third party relocation companies that receive referrals (kickbacks) from brokers for referring consumers, mostly consumers captured on their web sites .
If 20/20 believes commissions are too high, they should realize these types of companies add great cost to the transaction for doing very little if anything for the consumer. These companies usually work out referral arrangements with below average producing agents and companies. These agents and companies are eager to pay referral fees (kick backs) to these companies because they are barely getting by in the market, and need the business. This results in the consumer receiving below average service, limited success, and at a greater cost due to the referral (kickback) fees. Just as the perception by consumers that Fsbos are better values, these companies are not what they appear to be as well.
I invite 20/20 to Springfield IL. to learn the real story about real estate brokerage and the valuable service Realtors provide consumers. Come out to a historically stable real estate market that now is experiencing an over-supply of homes for sale that far exceeds the number of homes that will sell on average in the next six months. In markets like this home sellers will learn to appreciate the value of proven professionals, and will not be as concerned about fees, as they will be about getting sold. Springfield just might be a good example of what will occur in exuberant markets throughout the country in the near future.
The remainder of the Boom or Bust story was interesting and enjoyable. Someone should suggest that the bombs found in the Texas subdivision be dumped on the builder in South Carolina that apparently caused so much harm to a family through shoddy craftsmanship.
The bottom line is that full service brokerage is, and will be the only constant in the real estate market, as it has for over 100 years. Boom markets always bring out the discounter and opportunists. When the boom disappears, they will disappear. Consumers deserve to hear the whole story about real estate brokerage that will correct the unfounded bias against Realtors in the story by and from 20/20.